DoubleTree Suites by Hilton Naples Receives its 11th Connie Award

DoubleTree Suites by Hilton Naples Receives its 11th Connie Award

·       Hotel Most Recognized Among the “Best of the Best” Within DoubleTree by Hilton

NAPLES, Fla.--April 3, 2015—The DoubleTree Suites by Hilton Naples has been awarded the prestigious Connie Award by the DoubleTree by Hilton brand as part of its 2014 Brand Awards program, the results of which were recently announced.

This year marks the 11th year the hotel has won this award, an unprecedented accomplishment in the realm of hotel quality and guest service awards. Additionally, the DoubleTree Suites by Hilton Naples also won the Pride Award for the 14th straight year, the Excellence in Hospitality award and the Excellence in Food & Beverage award among all of Hilton’s 310 properties in the Americas.

“All of us at Guest Services are so proud of the team at the DoubleTree – they work with great passion to give our guests an exceptional experience, and it’s wonderful to see them recognized in such a meaningful way for their efforts,”  said Gerry Gabrys, CEO of Guest Services, Inc., the company that owns and manages the DoubleTree Suites by Hilton Naples. “Since 2001, this particular DoubleTree has won 69 awards total from both Hilton and Guest Services – they truly are the best of the best.”

Each year, DoubleTree by Hilton recognizes hotels that are the best of the brand. The Connie Award, which is presented to the #1 overall hotel property, is based on three key components: Brand Consistency, Guest Loyalty and DoubleTree by Hilton Brand Promise. The DoubleTree by Hilton Naples has won this award 11 times since 2001 and every consecutive year since 2009. The award, which is a bust of Hilton founder Conrad Hilton, is prominently displayed in the hotel lobby in a specially designed awards cabinet.

Jennifer Robbins-Wallace, General Manager of the DoubleTree Suites by Hilton Naples, explained that the reason for the continued success of the property could be attributed to the team at the property.

“Our team loves what they do,” she said. “It makes a world of difference. The keys are empowerment and engagement: those are the things that make our team work. The comments we hear time and time again, is that the staff is so happy, everyone’s so engaged, everybody’s so pleasant. At the end of the day, that’s it. You walk into this building and you feel it. It’s very much our culture.”

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About DoubleTree by Hilton Naples

The Doubletree Suites by Hilton Naples is located at 12200 Tamiami Trail North, Naples, Florida, just 2 miles from beautiful white-sand Gulf beaches. The hotel offers 101 luxurious one-bedroom suites, two on-site restaurants and 2,400 square feet of meeting space. Its North Naples location is perfect for exploring Naples, Marco Island or the Everglades.  For more information or reservations, call the hotel directly at 239-593-8733; or visit our website at

About Guest Services

Guest Services is a private hospitality company and National Park Service concessionaire that has provided food, lodging, retail and recreation services since 1917.  The Fairfax, Virginia-based company and its subsidiaries employ over 3,500 staff at more than 250 facilities that welcome approximately 25 million guests annually across the United States.  

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